People you may find at a Casino

When you enter a casino you will encounter the wide variety of house personnel required to run a large modern casino. You should know who they are and what they do. Some you will see in the gaming areas and others work behind the scenes, but it takes all of them to keep the place running effectively. First and foremost, don’t be intimidated by dealers or pit bosses. They are paid to look at everyone as if they are a cheater. Because you are not a cheater you have nothing to worry about. But this doesn’t mean you should get cocky, either.

Remember, casino management has the right to refuse service and ask you to leave their casino at any time and for any reason. And the courts have upheld that action, so don’t even consider fighting it.

The dealer is the main person you’ll come into contact with at the blackjack, craps, and roulette tables. The dealer makes change, takes and gives chips, and deals the cards, controls the dice, or spins the wheel. Normally, he or she deals for 40 minutes and breaks for 20 over an 8-hour period.

The keno runner solicits and shuttles keno tickets from the casino area to the keno lounge and delivers results and payments to winning players.

The change person is assigned to the slot area to provide change and, or big payouts, cash for award winners. Most new casino employees start out as change personnel.

The floor man supervises a group of tables within the gambling pit. He or she can extend credit, give comps, settle disputes, and bar players. The floor man answers to the pit boss.

The bit boss is the supervisor in charge of the entire pit area, including the blackjack tables, roulette, craps, and the Big 6 wheel games. He or she is the final authority in any dispute. The bit boss will also approve credit for high rollers and supervise all floor men.

The shift supervisor takes full responsibility for all action in the casino during his 8 hour shift. He reports to the casino manager, overseas any big payoffs at the slots or keno, and ensures that enough staff are available for all the games.

The casino manager is responsible for the entire casino operation. He’s the key manager for all gaming, setting the tone of the casino and deciding what rules are used for the games, how many tables there are, and how the pits are laid out.

The general manager is the head of the organization and may even be an owner. He makes the major decisions about everything. In large casino resorts, he’s usually responsible for other areas in addition to the casino, such as the restaurant, the entertainment, and the hotel.

An outside man, usually a former card counter or law enforcement officer, works undercover. He looks for cheats, dishonest employees, and card counters.